At Save A Stray, we deeply value your contributions and support in helping us care for animals in need. This Cancellation and Refund Policy outlines the terms under which donations or payments made to us may be canceled or refunded.
1. Donations
All donations made to Save A Stray are considered voluntary contributions to support our mission. Due to the nature of donations and the immediate utilization of funds for our programs, donations are generally non-refundable. However, we understand that mistakes can occur and will address refund requests under the following circumstances:
Refund Eligibility
- A duplicate transaction was made in error.
- An incorrect amount was entered during the transaction.
- The donor changes their mind within 48 hours of the donation and contacts us with a valid reason.
2. Cancellation of Recurring Donations
If you have set up a recurring donation, you can cancel it at any time by:
- Contacting us via email at contact@saveastray.in or
- Calling us at +91 98996 00421
Cancellation requests will be processed promptly, but deductions already made before cancellation may not be eligible for a refund.
3. Refund Process
Refund requests should be sent to contact@saveastray.in with the following details:
- Full name
- Contact information
- Transaction ID
- Date and amount of the donation
We will review the request and respond within 7 business days. If approved, refunds will be processed to the original payment method within 10-15 business days.
4. Refund Limitations
Refunds will not be provided in the following cases:
- Donations made more than 30 days prior to the request.
- Donations made for specific campaigns after the campaign has been initiated.
- Donations made anonymously without sufficient information to verify the transaction.
5. Event Registration and Merchandise
If you register for an event or purchase merchandise from Save A Stray, cancellations and refunds will be handled on a case-by-case basis. Please contact us within 48 hours of payment for resolution.
6. Contact Us
For cancellation or refund-related inquiries, please contact us:
Address:
SK 27 Sector 116, Noida, UP, India
Email: contact@saveastray.in
Phone: +91 98996 00421